Patient Scheduler I

Tidelands Health

2d

About The Position

Patient Scheduler I
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Patient Scheduler I is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information.

Requirements

• High School Diploma or Equivalent Required
• At least 1 year of related customer facing experience Required
• Ability to interact successfully with the public.
• Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail.
• Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.
• Light Physical Demand

Nice To Haves

• Call center, patient scheduling and/or physician front-office experience Preferred
• Experience in a healthcare setting Preferred
• Demonstrated understanding of basic medical terminology preferred

Responsibilities

• The Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services.
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments.
• Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes.
• Performs various administrative support duties for department/work location.
• Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED