Patient Scheduler II - Atrisco Urgent Care

Presbyterian Healthcare Services

24d • $16 - $23

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Scheduler II-Atrisco Urgent Care. Patient Scheduler II provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty. 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure. Perform non-clinical pre-surgery patient and family education and coordinate admission paperwork when applicable.

Requirements

• A minimum 12 months experience in a clinical setting.
• Proficiency in prior authorization/certification/referral process
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Round with patients waiting to insure their comfort and to inform of delays when applicable.
• Performs the patient scheduling process and validates accurate patient demographics.
• Guide informed dialogue with patients and patient's representatives regarding in-network coverages (respecting CDS and RDS guidelines)
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
• Meet 1 on 1 with patient to schedule invasive procedures in or outpatient.
• Advised patient and patient families of non-clinical instruction
• Develop and maintain a positive relationship with OR personnel
• Follow OR protocols for scheduling such as utilizing assigned block time
• Schedule all pre-admit appointments and radiology.
• Track patient compliance by communication with patient on an on-going basis.
• Refers as appropriate to on-site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs.
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records.
• Comprehend quality service connection to patient satisfaction and reimbursement.
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable.
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees