Patient Scheduling Agent

Center for Sight Las Vegas•Henderson, NV

About The Position

Primary Purpose: Under the general direction of the Intake Manager and pursuant to the department’s P&P’s, to ensure the efficient operations of the Intake Department including but not limited to: answering incoming calls, scheduling patient appointments, answering scheduling and insurance questions, addressing concerns or complaints of patients, verifying patients insurance, and making calls back to patients. Primary Duties: (=essential function; other functions assigned no asterisk) To prioritize receiving incoming calls from patients, providers and ancillary staff from other care facilities To promptly answer, prioritize and manage a large volume of calls daily, both inbound and outbound To be aware and responsive of incoming calls, minimizing the risk of dropped or missed calls, while maximizing patient care To demonstrate observable verbal and communication skills, including the ability to write or keyboard with few spelling errors and appropriate grammar To demonstrate observable customer skills including but not limited to: active listening, managing stressful situations with empathy, de-escalation, patience, sound judgement and adaptability To provide support to patients and staff by accurately scheduling appointments according to scheduling protocols, and directing calls and/or emails to the appropriate departments when voicemails are received To demonstrate a basic knowledge base of Ophthalmology To demonstrate intermediate skills in using Microsoft Windows applications To demonstrate accuracy when obtaining and entering demographic information into our EMR system. To demonstrate strong organizational skills To demonstrate analytical skills and provide valid input To consistently demonstrate the ability to work independently To demonstrate punctuality daily when reporting to work as well as completing assigned tasks. Other duties as assigned

Responsibilities

To prioritize receiving incoming calls from patients, providers and ancillary staff from other care facilities
To promptly answer, prioritize and manage a large volume of calls daily, both inbound and outbound
To be aware and responsive of incoming calls, minimizing the risk of dropped or missed calls, while maximizing patient care
To demonstrate observable verbal and communication skills, including the ability to write or keyboard with few spelling errors and appropriate grammar
To demonstrate observable customer skills including but not limited to: active listening, managing stressful situations with empathy, de-escalation, patience, sound judgement and adaptability
To provide support to patients and staff by accurately scheduling appointments according to scheduling protocols, and directing calls and/or emails to the appropriate departments when voicemails are received
To demonstrate a basic knowledge base of Ophthalmology
To demonstrate intermediate skills in using Microsoft Windows applications
To demonstrate accuracy when obtaining and entering demographic information into our EMR system
To demonstrate strong organizational skills
To demonstrate analytical skills and provide valid input
To consistently demonstrate the ability to work independently
To demonstrate punctuality daily when reporting to work as well as completing assigned tasks
Other duties as assigned