Patient Scheduling Coordinator
About The Position
Engage patients with a scripted set of questions. Coordinate patient deliveries and pickups with 3PLs Operate as the direct point of contact for 3PLs on day-to-day basis. Resolve scheduling conflicts and/or complaints as they arise. Collaborate with the regional logistics and warehouses teams. Schedule internal staff according to location and/or workload. Organize workflow and appointments through our ERP. Utilize our ERP to notate details of all internal and external communications. Open communication with other departments for schedule changes to allow for effective time management. Maintain customer confidence and protect Operations by keeping information confidential. Other duties, as assigned.
Requirements
- Prior scheduling or dispatch experience, preferred.
- Experience with logistics, distribution, or transportation, preferred.
- Phone system network.
- Customer Service.
- Computer skills, including Microsoft 365, ERP, preferred.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Detail oriented – no really, it’s critical to the success of this position!
- Ability to collaborate inter-departmentally to solve challenges.
- Interpersonal – ability to effectively communicate and complete task.
- Highly organized.
- Ability to maintain confidentiality of sensitive information.
- Ability to work independently with minimum supervision.
Nice To Haves
- Prior scheduling or dispatch experience, preferred.
- Experience with logistics, distribution, or transportation, preferred.
- Computer skills, including Microsoft 365, ERP, preferred.
Responsibilities
- Engage patients with a scripted set of questions.
- Coordinate patient deliveries and pickups with 3PLs
- Operate as the direct point of contact for 3PLs on day-to-day basis.
- Resolve scheduling conflicts and/or complaints as they arise.
- Collaborate with the regional logistics and warehouses teams.
- Schedule internal staff according to location and/or workload.
- Organize workflow and appointments through our ERP.
- Utilize our ERP to notate details of all internal and external communications.
- Open communication with other departments for schedule changes to allow for effective time management.
- Maintain customer confidence and protect Operations by keeping information confidential.
- Other duties, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
