Patient Scheduling Coordinator

UnityPoint Health•West Des Moines, IA

18h

About The Position

The Patient Scheduling Coordinator is responsible for managing complex patient scheduling, including multi-service appointments, diagnostic tests, and surgeries, ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage, secures prior authorizations, and updates patient data in the Electronic Medical Record (EMR) system, ensuring accuracy and compliance. The role also coordinates with clinic staff, mentors junior staff, and contributes to process improvements to optimize patient scheduling and access. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or equivalent is .
At least three years of customer service or healthcare related experience is required.

Nice To Haves

Associate’s degree in Business Administration , Healthcare, or another related field is preferred.
Three or more years’ experience working in a medical office performing duties such as scheduling, patient check-ins, insurance verification, and maintaining medical records is preferred.

Responsibilities

Manage complex scheduling and rescheduling for appointments, procedures, diagnostic tests, surgeries, and hospital admissions across multiple providers, ensuring compliance with protocols and regulations.
Greet and check in patients, assist with required forms, and prioritize urgent cases to support timely access to care.
Coordinate multi service appointments, manage high volume phone calls, and streamline scheduling workflows.
Work closely with clinic staff and patients to secure pre certifications , insurance details, and financial information.
Provide patients with appointment instructions, pre visit requirements, and clear communication to support understanding.
Verify insurance coverage, obtain prior authorizations, and arrange interpreter services or special accommodations as needed.
Organize departmental records and prepare patient outcome reports to support timely follow up and communication