Patient Scheduling Representative - Behavioral Health -Evanston

Endeavor Health•Evanston, IL

7d•$20 - $29•Onsite

About The Position

Position Highlights: Position: Patient Scheduling Representative I – Psychiatry Location: Evanston, IL Full Time/Part Time: Full Time Hours: Monday-Friday, between 7:30am-5:00pm Travel: to other offices as needed What you will do: Utilize Epic to schedule all new and established patients in accordance with patient and provider preferences, provider availability, and practice protocols Communicate information to patients regarding referrals and what they need to bring with them to their appointment Work with providers to monitor schedules to ensure optimal patient flow and distribution of resources Coordinate same day add-on and urgent appointment requests with clinical staff, provider, and patients Receive, keep track of, and organize provider requests Apply knowledge of block time policies and procedures to ensure optimal utilization Facilitate pricing, coding, and other insurance related questions between patient, billing departments, and practice manager. Ensure patients receive appropriate instructions surrounding their appointment Schedule neuropsychological testing and bariatric pre-surgical evaluations Confirm patient insurance and subscriber information Develop and utilize workflows related to waitlists Create psych guarantor accounts Check benefits and explain them to the patient Confirm appointments Manage work queues

Requirements

Education: High school diploma, GED or equivalent work experience required
Experience: Experience as a Patient Support Associate for 6 months or related experience and/or training
Skills: Must be able to perform multiple tasks, problem solve, and produce detailed, precise work product.
Must be able to work independently with minimal supervision.
Must be able to use Outlook and utilize multiple computer applications and operating systems concurrently.
Must be a team player and possess excellent communication and customer service skills.
Must have excellent organizational skills and the ability to prioritize tasks.
Knowledge of health insurance plans a plus.
Knowledge of mental health guidelines and mental health code

Nice To Haves

Working knowledge of Microsoft Office programs preferred.
Epic knowledge and experience preferred.

Responsibilities

Utilize Epic to schedule all new and established patients in accordance with patient and provider preferences, provider availability, and practice protocols
Communicate information to patients regarding referrals and what they need to bring with them to their appointment
Work with providers to monitor schedules to ensure optimal patient flow and distribution of resources
Coordinate same day add-on and urgent appointment requests with clinical staff, provider, and patients
Receive, keep track of, and organize provider requests
Apply knowledge of block time policies and procedures to ensure optimal utilization
Facilitate pricing, coding, and other insurance related questions between patient, billing departments, and practice manager.
Ensure patients receive appropriate instructions surrounding their appointment
Schedule neuropsychological testing and bariatric pre-surgical evaluations
Confirm patient insurance and subscriber information
Develop and utilize workflows related to waitlists
Create psych guarantor accounts
Check benefits and explain them to the patient
Confirm appointments
Manage work queues