Patient Service Coordinator II

Mass General Brigham•Chelsea, MA

8d•$18 - $25•Onsite

About The Position

Under general supervision, supports practice operations and customer service quality within an ambulatory practice. Works with physicians and other clinical staff members to ensure a quality-based, customer-oriented flow of work throughout the practice. Handles managed care issues and assists patients with the financial aspects of their visit. Serves as a resource person for staff and clinicians.

Requirements

High School Diploma or Equivalent required.
2 to 3 years of experience required
Need to be able to rotate evening and Saturday on a regular basis
Demonstrated knowledge of computer skills necessary to use appropriate modules/systems in IDX, LMR, US Bank, Micro soft Outlook, Nehenlite, electronic medical record modules and transition to future systems as required.
Good command of the English and Spanish languages, including medical terminology.
Excellent communication skills.
Exceptional organizational skills and strong attention to details.
Ability to manage multiple tasks in a fast pace environment.
Ability to work independently or within a team environment.
Ability to work effectively and courteously with various groups of patients, families, support staff and providers.
Able to problem solve and serve as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
Knowledge of HIPAA Confidentiality and Privacy Policies.
Knowledge and understanding of Disaster Protocols to include; Fire, Safety and -Code Calls, in accordance with the mandatory training as out lined by MGH and -JACHO guidelines
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Responsibilities

Assists in the orientation and training of new support staff members.
Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for services.
Ensures that practice employees understand insurances.
Traces Front Desk Billing Issues, uses appropriate modules of EPIC, US Bank, Microsoft Outlook, Nehen, prepares/Batches completed waiver forms.
co-payment collection.
Maintains Stock of Front Desk supplies, Responsible for incoming/outgoing mail and Faxes and its distribution.
Responsible for keeping correspondence up to date.
Locks drawer at the end of the night for cash security.
Assist customer with Patient Gateway by providing instructions and assistance with registration and use.
Checks in/checks out patients and performs all tasks associated with check-in/check-out workflows
Schedules appointments, calls to confirm appointments as necessary, makes appointment changes as necessary
Manages office mail and faxes
Answers phones and clears voicemails on a timely basis
Works closely with the clinical staff to determine needs and solve problems.
Troubleshoots problems with customer service issues.
Establishes office systems.
May prepare procedure manuals/insurance handbooks.
Performs all other duties that are practice specific and are appropriate to this level of position at the discretion of the practice manager, administrative coordinator, PSC team leader and/or unit chief.