Patient Service Coordinator

St. Joseph Medical Group (Kansas City Physician Care)•Kansas City, MO

2d•Onsite

About The Position

We are seeking a Patient Services Coordinator, internally referred to as our Scheduler. A Patient Service Coordinator is responsible for organizing patient appointments, scheduling medical procedures and consultations, and oversee billing processes while coordinating with healthcare providers and patients. Shift’s Available: Days – Monday thru Friday (8:00am to 4:30pm) Employment Type: Full Time Hours: 8-hour shifts – 7:30am to 3:30pm Location: Providence Medical Center – Kansas City, KS Here are some of the benefits of working at Prime Healthcare: Health, dental, and vision insurance options Paid vacation, sick time and holidays Bereavement leave, FMLA and other leave options Employer 401K options Tuition reimbursement options Life, disability, and other insurance options Many other amazing benefits

Nice To Haves

Previous experience in a medical setting, preferred.
Knowledge of medical terminology preferred.
High School Diploma or Equivalent preferred.
Customer Service experience preferred.

Responsibilities

Schedule patient appointments for medical procedures, consultations, and follow-up visits such as clinic visits, Radiology or any other location needed, also obtaining prior insurance authorizations
Verify patient demographic information and insurance information, including insurance authorization requests, approvals, or denials
Handle various insurance related tasks such as verify patient insurance coverages, eligibility for medical services, pre-authorization, and prior authorization approvals
Submit insurance claims, insurance billing information, follow up on unpaid or denied insurance claims, and communicate with insurance companies to resolve billing discrepancies or coverage issues
Communicate with all patients to confirm medical appointments and provide necessary instructions while also working with other departments that may require equipment, instrumentations and supplies from outside vendors for scheduled surgeries
Ensure efficient use of resources, minimize medical scheduling conflicts, and provide excellent customer service to all patients, visitors, and medical staff members
Update electronic health records (EHR) with medical appointment details and patient information accurately
Adhere to Health Insurance Portability and Accountability Act (HIPPA) regulations and maintain patient confidentiality