Patient Service Coordinator - MultiCare Pain Management Yakima

MultiCare Health System • Yakima, WA

2d • $19 - $28 • Onsite

About The Position

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Requirements

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned

Benefits

• Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
• Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
• Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life
• comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED