Patient Service Rep I

Howard University•Washington, DC

1d•$23 - $26

About The Position

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness PRINCIPAL ACCOUNTABILITIES: · Greets and directs patients for appointments, referrals and general information utilizing excellent and effective customer service skills. · Ensures adherence to Howard University/Hospital policies, procedures and standard systems. · Answers telephones, screens calls as directed, takes messages and schedules appointments utilizing the electronic scheduling system. Also, confirms appointments and provides patient instructions verbally or in writing in order to prepare for appointments. Ensures that patients are handled consistently and schedule for appointments in a manner that recognizes the urgency of their needs and complaints. · Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes include but are not limited to point of service patient registration into the electronic medical record system, insurance verification and pre-authorizations prior to patient visits. · Obtains patients’ addresses, contact details, insurance information. Updates and verifies this information at every visit. · Assists patients in filling out medical history forms, consent forms, and payment contract forms when necessary. · Processes cash and credit card payments. Reviews patient accounts, identifies delinquent accounts and collects overdue payments. Works with patients and the billing department on unpaid balances from previous visits prior to scheduling. · Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member. Follows up with patients to ensure their inquiry or complaint has been satisfactorily resolved. · Performs administrative and clerical duties, such as filing paperwork when necessary, and other duties as assigned. Compliance Salary Range Disclosure Expected Pay Range: $23.45 - $25.80 per hour Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world. Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280. This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.

Responsibilities

Greets and directs patients for appointments, referrals and general information utilizing excellent and effective customer service skills.
Ensures adherence to Howard University/Hospital policies, procedures and standard systems.
Answers telephones, screens calls as directed, takes messages and schedules appointments utilizing the electronic scheduling system.
Confirms appointments and provides patient instructions verbally or in writing in order to prepare for appointments.
Ensures that patients are handled consistently and schedule for appointments in a manner that recognizes the urgency of their needs and complaints.
Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels.
Point of service patient registration into the electronic medical record system, insurance verification and pre-authorizations prior to patient visits.
Obtains patients’ addresses, contact details, insurance information. Updates and verifies this information at every visit.
Assists patients in filling out medical history forms, consent forms, and payment contract forms when necessary.
Processes cash and credit card payments.
Reviews patient accounts, identifies delinquent accounts and collects overdue payments.
Works with patients and the billing department on unpaid balances from previous visits prior to scheduling.
Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.
Follows up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Performs administrative and clerical duties, such as filing paperwork when necessary, and other duties as assigned.