Patient Service Rep - Podiatry

Cedars-Sinai • Beverly Hills, CA

1d

About The Position

The Patient Service Rep is responsible for positive patient relations, accurate
telephone communication, appointment scheduling, patient registration, payment
and co-payment collection and overall providing outstanding customer service to
patients through the intake of calls and ability to navigate services throughout
Cedars Sinai Medical Network. This position also performs routine duties
associated with the collection and maintenance of current patient demographics
and insurance information.

Cedars-Sinai is a leader in providing high-quality healthcare encompassing
primary care, specialized medicine and research. Since 1902, Cedars-Sinai has
evolved to meet the needs of one of the most diverse regions in the nation,
setting standards in quality and innovative patient care, research, teaching and
community service. Today, Cedars- Sinai is known for its national leadership in
transforming healthcare for the benefit of patients. Cedars-Sinai impacts the
future of healthcare by developing new approaches to treatment and educating
tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a
commitment to the community through programs that improve the health of its most
vulnerable residents.
With a growing number of primary urgent and specialty care locations across
Southern California, Cedars-Sinai’s medical network serves people near where
they live. Delivering coordinated, compassionate healthcare you can join our
network of clinicians and physicians to improve the healthcare people throughout
Los Angeles and beyond.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees