Patient Service Rep - Primary Care - Ringold, GA - Full-Time

Erlanger Health System•Chattanooga, TN

22h

About The Position

Provide a variety of patient and customer service related activities within the Ambulatory Department This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

High School education or its equivalent in education achievement
De-escalation Training, if applicable
Must be able to work well with others
Always poised, courteous, pleasing personality, good telephone voice and able to meet the public

Nice To Haves

Medical terminology course desired
Training for computer competency
Clerical experience and/or hospital experience desirable
Prior IDX/Invision/SMS experience desirable

Responsibilities

greeting patients and the public
answering and screening telephone calls
daily patient reminder calls
scheduling patient appointments
checking patients in
checking patients out
obtaining accurate patient demographic information
preparing the medical records
order entry
serving as the liaison between the patient and medical support staff
Filing
balancing charges and collections at the end of each day
making daily deposits
accounts receivable, billing and insurance functions
Performs general office duties such as data entry and office and medical supply ordering
Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed