Patient Service Rep

Brown Medicine•Baltimore, MD

1d•$18 - $30•Onsite

About The Position

SUMMARY: Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

Requirements

MINIMUM QUALIFICATIONS:

Responsibilities

Addresses inbound calls and communicates with BHMGPC offices about patient matters
Answers phone calls in a courteous manner, identifying self and obtaining reason for call
Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)
Schedules patient appointments according to the guidelines for each office location
Verifies patient demographic and pharmacy information
Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care
Effectively manages multi-line phone system
Coordinates communication and information regarding high risk patients with the appropriate office or department
Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy
Follows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
Performs other job-related duties as assigned