Patient Service Representative - Scheduling
About The Position
Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.
Requirements
- Minimum of the GED/Diploma, Associates degree preferred
- Computer experience with high accuracy level of data entry.
- Excellent telephone and customer service skills.
- Outstanding organizational, interpersonal, communication, and overall customer service skills.
- Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
Nice To Haves
- Bachelor’s Degree in a health-related field
- Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
- Working knowledge of ICD-10-CM and CPT coding classification systems.
- Knowledge of medical terminology and clinical rehabilitation.
Responsibilities
- Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
- Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
- Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
- Manage calls from insurance/care managers to coordinate multi discipline care for patients
- Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
- Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
- Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
- Provide various other responsibilities and clerical/therapist support as delegated by Manager
- Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
- Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
