Patient Service Rep - Key Whitman Eye Center, Colleyville

Surgery Partners Careers • Colleyville, TX

8h

About The Position

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

Requirements

• High School Diploma or GED
• 2+ years of customer service in a fast-paced environment
• Must be organized and a team player
• Excellent oral and written communications skills are a must
• Self-motivated with a strong work ethic and goal driven

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis
• Creates and provides a positive, accountable and inspired work environment for others

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED