Patient Service Representative

WACO FAMILY MEDICINE • Bellmead, TX

2d • Onsite

About The Position

REPORTS TO: Patient Services Manager DUTIES/RESPONSIBILITIES: · Patient registration · collect current and overdue service charges, and printing receipt, · secure a daily cash box, · reconcile daily charges and receipts. · Answer phones, taking and forwarding messages and scheduling appointments. · Ability to mulitask and work in a fast paced environment · Ability to verify patient insurance information · Ability to use multi line phone system · Ability to travel to other clinics to cover shifts as required · Ability to operate office equipment (fax, printer, scanner) · Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook OTHER DUTIES: § Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS: § Valid Driver’s license § Visual and auditory accuracy § Shift length - 8 hours § Indoor setting – § Frequent use of computer § Long periods of sitting § Frequent use of telephone § Continuous repetitive grasping and manipulation of both hands § Continuous conversational communication § Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing § Occasionally carrying, lifting, pushing and pulling of up to 25 lbs. § Occasionally working in confined, noisy, dusty areas § Regular use of personal transportation § Understand/carry out simple/detailed, oral/written instructions with retention § Read and interpret detailed specifications. QualificationsEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required. SKiLLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused

Requirements

• High School Diploma or equivalent
• At least one year’s customer service experience required
• Excellent written and verbal communication and customer service skills utilize (AIDET) communication model
• Experience using Microsoft Office (Excel, Word, PowerPoint)
• Detail oriented and Patient focused
• Valid Driver’s license
• Visual and auditory accuracy
• Ability to multitask and work in a fast paced environment
• Ability to use multi line phone system
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications
• Ability to travel to other clinics to cover shifts as required

Nice To Haves

• Associate degree preferred
• Healthcare experience preferred
• Bilingual in English/Spanish preferred not required

Responsibilities

• Patient registration
• Collect current and overdue service charges, and printing receipt
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, taking and forwarding messages and scheduling appointments
• Verify patient insurance information
• Travel to other clinics to cover shifts as required
• Operate office equipment (fax, printer, scanner)
• Follow Waco Family Medicine polices and procedures as outlined in the employee handbook
• Other duties as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED