PATIENT SERVICE REPRESENTATIVE (PART-TIME)

STATE OF FRANKLIN HEALTHCARE GROUP • Johnson City, TN

1d • Onsite

About The Position

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

Requirements

• High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

Nice To Haves

• Previous experience in a medical office or customer service position is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Benefits

• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees