Patient Service Representative, Full Time Days, 40 Hours, Plainfield

Day Kimball Healthcare•Plainfield, CT

About The Position

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

Requirements

High school graduate or equivalent preferred. College level courses preferred but not required.
Demonstrated competency with medical procedural coding (CPT/ICD9)
At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.

Responsibilities

Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered