Patient Service Representative - Clinic Central Team
About The Position
MU Health Care is looking for a dedicated Patient Service Representative to join our team. If you're skilled in managing referrals and providing excellent guest relations, we want to hear from you. Your role on the Clinic Central Team will contribute to our commitment to quality healthcare experiences. Utilize your expertise in scheduling and coordination while embracing a supportive and respectful approach to patient interactions. Join us in making a meaningful impact on patient care and become an essential part of the MU Health Care community. ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Six (6) months of experience with frontline customer service and guest relations duties and skills.
Nice To Haves
- Experience in Healthcare is preferred.
- Experience in IDX and Revenue Cycle strongly preferred.
Responsibilities
- Assist, work, and monitor referral management queue utilizing complex scheduling rules.
- Verify, coordinate, and schedule patient referrals as well as work hold bills in IDX and work queues in Revenue Cycle.
- Effectively utilize all appropriate applications of the IDX and Revenue Cycle computer systems.
- Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
- Participate in quality improvement efforts.
- Use excellent guest relations skills in all interactions with patients, visitors, and staff.
- Work self pay encounters to determine if insurance exists by using electronic eligibility, websites, or other means.
- May complete unit/department specific duties as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
