Patient Service Representative

Pacific Eye Institute•Temecula, CA

14d•$21 - $25

About The Position

This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office.

Requirements

High school diploma or equivalent
Minimum of 1 year of experience working in a medical practice front office setting
Bilingual (Spanish)
Data Entry Skills
Friendly and compassionate disposition
Excellent organizational and time management skills
Strong interpersonal communication skills

Nice To Haves

NextGen experience preferred

Responsibilities

Responsible for patient check-in, greeting every patient in a pleasant and professional manner
Mark arrival time of patients in office and make sure patients have been checked in and roomed.
Evaluate chart data to verify all information has been received, completed, and signatures obtained.
Verify and scan patient’s current insurance card.
Verify address, e-mail and phone number.
Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
Check-out all patients.
Schedule follow-up appointments as directed by the physician.
Schedule patients for transfer of care and order any required diagnostic testing.
Explain all fees and patient financial responsibility.
Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
Collect fee for services and any past-due balances as required.
Ensure patient satisfaction
Ensure that proper authorization or referral is collected for the patient.
Obtain authorization or referrals that have not been received by the practice.
Prepare charts appropriately.
Place telephone calls to no-show appointments and reschedule as needed.
Provide support on telephones.
Scan charts and testing into EMA in a timely manner.
Assist other front office personnel, as needed.
Perform other duties as required including training new staff.
Maintain refreshments in lobby area.
Keep lobby area maintained in clean and orderly status.
Remove waste when needed.
Order supplies as needed.
Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat.
Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash.