Patient Service Representative - Pepperell Family Practice - Full Time - Foundation Medical Partners

SolutionHealth • Pepperell, MA

2d • $19 - $26 • Onsite

About The Position

The Patient Service Representative is responsible for greeting patients, answering incoming telephone calls, providing general information, checking patients in and out, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, scanning/indexing documentation, and assisting with other administrative duties as assigned.

Requirements

• Education High School Diploma or GED required.
• Experience One year of customer service experience preferred.
• Knowledge Understanding of reception tasks, clinic procedures, and paperwork.
• Skills Strong written and verbal communication skills required.
• Familiarity with Windows-based office applications preferred.
• Abilities Ability to work independently and as part of a team.
• Ability to perform detailed tasks and follow instructions.
• Ability to multitask in a busy environment and meet deadlines.
• Compassionate customer service orientation.
• Ability to adapt to changing workflows and assist other offices as needed.

Nice To Haves

• Experience One year of customer service experience preferred.
• Familiarity with Windows-based office applications preferred.

Responsibilities

• Communication Greet and register patients in a professional, appropriate manner.
• Answer phones in accordance with FMP telephone policy.
• Request appropriate authorizations and schedule requested tests.
• Information Management Provide and accurately collect demographic information and consent forms.
• Verify and update patient data in the medical record/database.
• Collect co-pays; accurately balance and post daily batches.
• Enter and track referrals; scan and index documentation.
• Support ongoing EPIC workflow changes and integrated initiatives as needed.
• Operations Provide check-in and check-out services for all patients.
• Provide alternating weekend and rotating holiday coverage as needed.
• Assist with PCMH processes and special projects as assigned.
• Compliance Adhere to Foundation Medical Partners’ policies and procedures.
• Maintain patient confidentiality and comply with HIPAA.
• Apply principles of Patient Centered Medical Home.
• Professional Development Attend mandatory trainings and in-services.
• Remain up to date on policy and procedure changes.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) retirement savings plans with company matching
• Continuous earned time accrual & more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED