Patient Services Advocate

TEKsystems•St. Louis, MO

2d•$22 - $22•Onsite

About The Position

We are seeking an experienced and patient‑focused Dental Patient Registration & Scheduling Specialist to support our dental services operation. This role is responsible for managing the patient registration process, coordinating appointments, verifying dental codes, and ensuring accurate payment collection. The ideal candidate will serve as a key liaison between dental students, patients, and providers while delivering excellent customer service in a fast‑paced healthcare environment.

Requirements

Minimum of two (2) years of experience in a healthcare setting or related field
Minimum of two (2) years of customer service experience
Knowledge of third‑party reimbursement and insurance processes
Ability to accurately interpret dental and billing information
Strong computer skills, including word processing and email software
Excellent oral and written communication skills
Strong organizational, mathematical, and attention‑to‑detail skills
Ability to use a 10‑key calculator and credit card processing equipment
Ability to read and interpret policies, procedures, and technical materials
Demonstrated initiative, flexibility, and problem‑solving abilities
Ability to work independently while contributing to a collaborative team environment
Patient scheduling and appointment coordination
Proficiency in Microsoft Office and basic computer applications
Strong data entry and documentation skills

Nice To Haves

Dental experience strongly preferred

Responsibilities

Complete the patient registration process for dental services, including collecting and verifying demographic and insurance information.
Determine appropriate fees, process payments, and ensure accurate financial documentation.
Accept and process referrals in a timely and professional manner.
Schedule, confirm, and manage patient appointments while maintaining efficient clinic flow.
Verify dental procedure codes and ensure accuracy prior to appointments and billing.
Serve as a liaison between dental students and patients to support clear communication and positive patient experiences.
Confirm appointments and follow up as needed to reduce no‑shows.
Accurately register and interview patients to ensure complete and compliant records.
Prepare daily bank deposits and operate credit card and payment processing systems.