PSA-Glendale

TEKsystems•Glendale, CA

2d•$21 - $21•Onsite

About The Position

Our client is seeking a dependable and detail‑oriented Patient Services Agent to support high‑volume inbound patient calls in a non‑clinical setting. This role is ideal for someone with 2+ years of experience in a medical front office or healthcare call center, who is comfortable with repetitive tasks, thrives in a structured environment, and enjoys helping patients over the phone. Candidates must have a strong understanding of HMO workflows within a medical group or health system.

Requirements

Data entry
Customer service
Medical terminology
Patient demographics
Working knowledge of HMO insurance, insurance verification, and medical group processes.
Strong communication and patient‑service skills.
Ability to work in a fast‑paced, high‑volume environment.
Comfortable with repetitive workflows and structured daily tasks.
Experience in a medical front office, patient access, or healthcare call center preferred.

Responsibilities

Answer and handle inbound patient calls in a professional and timely manner.
Assist patients with appointment information, insurance questions, and general administrative needs.
Enter and update patient demographics and documentation accurately.
Perform data entry tasks while maintaining high attention to detail and accuracy.
Verify insurance information and understand HMO plan processes and guidelines.
Provide excellent customer service while following established call center or office procedures.
Support internal teams with administrative tasks as needed.