Patient Services Associate II

CommonSpirit Health • Morro Bay, CA

11d

About The Position

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Requirements

• 1-3 years experience as a PSA I or equivalent experience.
• High School Diploma or GED.

Responsibilities

• Manage phone customer service
• Distribute communications
• Handle patient information like demographics, insurance verification, and appointment scheduling
• Process referrals, authorizations, pre-registrations, and other clerical tasks
• Interview patients to obtain, clarify and verify all demographic and insurance information and determines status of financial clearance, as needed.
• Identifies and obtains required pre-certifications, authorizations, and/or referrals and enter all information in the appropriate registration and billing systems
• Performs verification of benefits, either electronically or by telephone, according to PHC procedures and guidelines
• Analyzes patients ability to meet financial obligations and sets up appropriate payment plans.
• Identify insurance guidelines and communicate necessary steps to clinic staff, including physician

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED