Healthcare Front Office - East Chandler (Part Time)

SPOONER•Chandler, AZ

6d•$16 - $17•Onsite

About The Position

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you. Are you an energetic and collaborative individual driven by a passion for delivering outstanding service to patients and colleagues? Do you thrive in a fast-paced, constantly evolving environment? We'd love to hear from you if you’re ready to play a key role in patient services and contribute to a dynamic team! In this role, you will serve as the friendly face in our clinic, providing a warm welcome and assistance to patients and visitors while effectively coordinating schedules and managing patient records. This role is for individuals who are detail-orientated, embrace diverse responsibilities, and prioritize patient satisfaction.

Requirements

High school diploma or GED
Minimum 18 years of age or older
Excellent customer service skills
Excellent communication and listening skills

Nice To Haves

1-2 years Scheduling/Verifications experience preferred

Responsibilities

Greet and assist patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
Coordinate and communicate patient/therapist schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
Coordinate therapist time off requests and schedule changes
Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information to the benefits/billing department.
Ensure all patient records are accurate, complete, compliant, current, and managed; includes, but not limited to Notes, Guarantor Balance, POC orders, emergency contact information, patient enrollment and financial information, and referrals.
Answer phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.
Maintain patient database, updating information as needed.
Perform over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information; includes, but not limited to credit card receipts, deposit slips, OTC logs, checks, and cash.
Run various computer-generated statistical and productivity reports as requested and required.
Issue and collect patient satisfaction surveys.
Consistently review all patient documents for accuracy and HIPAA compliance.