Patient Services Coordinator, Home Health

CenterWell • Boynton Beach, FL

1d • $40,000 - $52,300

About The Position

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary Use your skills to make an impact

Requirements

• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments

Nice To Haves

• least 1 year of home health experience

Responsibilities

• Scheduling visits and communicating with field staff, patients, physicians, etc.
• Maintain proper care coordination and continuity of care
• Assist with day-to-day office and staff management
• Manage schedules for all patients
• Edit schedule for agents calling in sick, ensuring patients are reassigned timely
• Update agent unavailability in worker console
• Initiate infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console
• Serve as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
• Refer clinical questions to Branch Director as necessary
• Maintain the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
• Complete requested schedule as task appears on the action screen
• Ensure staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
• Complete requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
• Schedule TIF OASIS collection visits and deletes remaining schedule
• Reschedule declined or missed (if appropriate) visits
• Process reassigned and rescheduled visits
• Ensure supervisory visits are scheduled
• Run all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
• Prepare weekly Agent Schedules
• Perform initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
• Verify visit paper notes in scheduling console as needed
• Assist with internal transfer of patients between branch offices
• If clinical, receive lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department
• Initiate Employee / Patient Infection Reports as necessary

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed