Patient Services Coordinator HH

Heartland Home Health • Midland, MI

19h

About The Position

Expand Access. Build Partnerships. Transform Care.
At Heartland Home Health, a Gentiva company, we believe every role has an impact—and patient care starts with excellent communication, planning, and follow-through.
We’re seeking a Home Health Patient Services Coordinator to help ensure our care teams are scheduled, supported, and set up for success—so our patients receive timely, compassionate, and continuous care.
What You’ll Do as a Home Health Patient Services Coordinator:
Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services.
Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs.
Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates.
Manage calendar components including service codes, clinician assignments, and visit timelines.
Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up.
Support internal operational performance and ensure visits are being completed and documented efficiently.
Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction.
Serve as a central communication point for clinical operations, working closely with both office and field teams.

Requirements

• High school diploma or GED
• 3–5 years of administrative experience; 1+ year of home health experience required.
• Working knowledge of home health disciplines and visit coordination.
• Familiarity with Medicare/Medicaid, managed care guidelines, and accreditation standards (ACHC, CHAP, or Joint Commission).
• Excellent time management and multitasking skills in a fast-paced clinical environment.
• Strong written and verbal communication skills, especially when relaying updates to clinicians or patients.
• Detail-oriented, deadline-driven, and collaborative.

Nice To Haves

• Associate’s or Bachelor’s degree
• EMR scheduling (HomeCare HomeBase or similar)
• Clinical coordination or intake/scheduling in home health or hospice
• Customer service or call center work in a healthcare setting
• Familiarity with HR processes or clinician credentialing

Responsibilities

• Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services.
• Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs.
• Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates.
• Manage calendar components including service codes, clinician assignments, and visit timelines.
• Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up.
• Support internal operational performance and ensure visits are being completed and documented efficiently.
• Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction.
• Serve as a central communication point for clinical operations, working closely with both office and field teams.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED