Temporary Patient Services Coordinator (Maplewood, MN)
About The Position
Are you ready to be the heartbeat of our clinic and the ultimate guide on the journey to better hearing? As our Patient Services Coordinator, you’ll be the friendly face that patients can rely on for a seamless experience from start to finish! You’ll juggle everything from managing schedules and patient accounts to organizing exciting events that keep our community engaged. With your knack for creating an inviting atmosphere and your passion for exceptional service, you’ll play a vital role in our clinic team, ensuring that every patient feels valued and heard. If you’re ready to make a real impact while having fun in a dynamic environment, we want to meet you! At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. Schedule: Full time, Monday - Friday. This position will be temporary for 90 days.
Requirements
- High school diploma preferred or equivalent work history.
- 1-2 years’ experience in a customer service or retail position preferred.
- Proficient computer skills and knowledge of Microsoft Office Programs.
- Industry familiarity encouraged.
- Ability to manage all confidential information with complete discretion.
Responsibilities
- Ensure a Positive Patient Experience
- Provide Administrative Assistance
- Complete Varied Tasks
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- short-term disability insurance
- long-term disability insurance
- employee assistance program
- hearing aid benefits
- PTO
- paid sick and safe time
- 6 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
