Patient Services Coordinator - Franklin Avenue Medical Center

Mercy Health • Toledo, OH

1d

About The Position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• Required Minimum Education: High School/GED
• Minimum Years and Type of Experience Required: Medical secretary, medical assistant program graduate or medical office experience
• Legible Handwriting
• Must demonstrate sensitivity to the patient care situation.
• Computer/typing skills of at least 40wpm

Responsibilities

• Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
• Performs initial telephone triage/screening with referral to appropriate medical professional.
• Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.
• Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
• Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
• Performs some patient care duties. (see department addendum)
• Documents appropriate information in patient medical record.
• Manages office supply and inventory needs.
• Performs receptionist and file clerk duties, as well as, general office correspondence duties.
• May be required to float based on staffing needs.
• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Is responsible for all other duties as assigned.
• Adheres to all standards and policies regarding safety/patient safety initiatives.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED