Patient Services Manager 1

Sodexo Careers • Newark, DE

1d

About The Position

Patients are the heart of everything we do! S odexo is seeking an experienced Patient Service Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1039 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday.

Requirements

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• knowledge of nutrition and specialized diets
• strong management skills, preferably in health care

Nice To Haves

• experience with oversight of diet offices

Responsibilities

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
• lead and develop a team of frontline associates
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality and presentation and tray accuracy
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
• perform management functions that include direct supervision of hourly associates including employee development

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree