Patient Services Manager

Serenity Mental Health Centers • Sugar Land, TX

2d • $70,000 - $80,000

About The Position

Patient Services Manager – Mental Health Clinic Location: Sugar Land, TX Employment Type: Full-Time Compensation: $70,000–$80,000 annually + bonus opportunities + growth potential Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient mental health organization. Serenity Healthcare is hiring a Patient Services Manager to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required — we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service. About the Role Oversee day-to-day clinic operations with a strong focus on patient experience Coach and develop teams to deliver warm, professional, concierge-level service Ensure patients feel welcomed, supported, and confident throughout their care journey Healthcare experience not required — full training provided

Requirements

• 3+ years of team leadership or operational management experience
• Proven success managing performance metrics and outcomes
• Experience leading performance conversations and coaching individuals
• Strong communication skills and a service-oriented mindset

Responsibilities

• Lead and motivate teams to deliver patient-first, concierge-style care
• Manage daily operations, staffing, and workflow challenges efficiently
• Support patient education and clearly communicate available services
• Monitor performance metrics and coach teams toward goals and standards

Benefits

• Rapid promotion and advancement potential
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed