Patient Services Rep

Ardent Health Services•Muskogee, OK

1d•Onsite

About The Position

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Muskogee, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

Requirements

High School Diploma or GED.
Excellent written/verbal/telephone communication skills.
Basic computer knowledge.
Basic understanding of insurance, referrals, and medical records.

Nice To Haves

Previous customer service experience.
Previous medical office experience.

Responsibilities

This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection, data entry, and referrals.
Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintenance of physician appointment schedules.
Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers the telephone promptly in a customer-friendly manner.
Collects and verifies accurate patient information and enters it into the registration system. Receives payment for services and correctly completes charge slips for data entry.
Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.