Patient Services Representative II Dental

Aviva Health•Myrtle Creek, OR

2d•$19 - $24•Onsite

About The Position

Under the supervision of the Dental Front Office Supervisor, the PSR II - Dental utilizes established procedures to schedule patients, prepare charts, and assist in providing care for patients as appropriate. Ensures efficient and effective flow of patients through joint planning and problem solving with Clinic staff and providers. Ability to keep several tasks moving along in a well-organized, compassionate, and professional manner while functioning at a high level of accuracy.

Requirements

High school graduate or equivalent education.
Must possess knowledge of Practice Management, Electronic Dental Records, dental terminology, and office practices and procedures.
Must be able to type 40WPM.
Strong interpersonal and communications skills required.

Nice To Haves

One-year clerical experience in a dental care setting preferred.
Knowledge of collection procedures and laws preferred.

Responsibilities

Accurately and effectively enters patient packet data and scans documents, verifies accuracy of patient paperwork and updates patient charts and files as needed.
Accurately registers patients at appointment time and completes documents; assists patients as needed to ensure completion of documents.
Screens new patients for eligibility, collects financial and demographic information and accurately prepares patient’s chart. Photocopies insurance or other third-party payor information and photo ID.
Schedules patient visits.
Accurately calculates individual patient charges for services; collects payment and explains payment process; records receipts of fees in practice management system.
Explains treatment plans as needed.
Answers all telephone calls and makes courtesy confirmation calls.
Attends in-services and other required meetings.
Maintains strict confidentiality at all times in accordance with HIPAA policies and procedures.
Masters various registration processes in order to facilitate accurate and efficient registration and maximize collections.
Interacts with patients and employees in a friendly and respectful manner.
Adheres to all Aviva Health and department policies, procedures, and practices.
Other duties as assigned.