Patient Services Representative, Contact Center

MIT • Cambridge, MA

2d

About The Position

PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER , MIT Health , is responsible for management of incoming phone calls and inbox messages from patients; being the first point of contact patients and other personnel have with MITMedical; processing registration of new patients ensuring accurate insurance eligibility information, scheduling appointments, advising of co-pays, pre-visit process, answering general inquiries, screening callers for triage and coordinating with internal and external service areas. This position effectively communicates with patients, providers and other service areas and troubleshoots complex patient inquiries. A full job description is available, here: https://health.mit.edu/jobs

Requirements

• High school diploma or equivalent
• a minimum of two years of experience such as customer service or administrative role
• ability to perform multiple tasks simultaneously
• effective telephone manner and ability to communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner

Nice To Haves

• Experience in a health care setting

Responsibilities

• management of incoming phone calls and inbox messages from patients
• processing registration of new patients ensuring accurate insurance eligibility information
• scheduling appointments
• advising of co-pays, pre-visit process
• answering general inquiries
• screening callers for triage
• coordinating with internal and external service areas
• effectively communicates with patients, providers and other service areas and troubleshoots complex patient inquiries

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees