Patient Services Representative (PSR)
About The Position
We’re partnering with a patient-centered neurology practice seeking a Patient Services Representative to support front office operations and patient coordination. This role is ideal for someone who brings professionalism, compassion, and strong attention to detail in a fast-paced clinical setting. What You’ll Be Doing Serve as the first point of contact for patients, providing a welcoming and professional experience Schedule, reschedule, and confirm appointments Verify patient demographics, insurance eligibility, and required documentation Obtain prior authorizations for visits, procedures, imaging, and medications Collect copays and assist with basic billing inquiries Manage incoming calls, faxes, and medical record requests Scan and upload documentation into the EHR system Coordinate referrals, diagnostic testing, and follow-up communication
Requirements
- 1–2 years of medical office or healthcare experience
- Experience with insurance verification and prior authorizations
- Knowledge of medical terminology
- Proficiency with EHR systems and Microsoft Office
- Strong customer service skills and professional phone etiquette
- Ability to multitask and prioritize in a clinical environment
Responsibilities
- Serve as the first point of contact for patients, providing a welcoming and professional experience
- Schedule, reschedule, and confirm appointments
- Verify patient demographics, insurance eligibility, and required documentation
- Obtain prior authorizations for visits, procedures, imaging, and medications
- Collect copays and assist with basic billing inquiries
- Manage incoming calls, faxes, and medical record requests
- Scan and upload documentation into the EHR system
- Coordinate referrals, diagnostic testing, and follow-up communication
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
