Patient Services Representative (Monday-Friday/Day shift)

Northern Cochise Community Hospital•Willcox, AZ

8h•Onsite

About The Position

As a Patient Services Representative (PSR), you will play a critical role in delivering an exceptional experience for patients, visitors, and staff in a fast-paced medical clinic setting. This position supports front-office operations, including patient registration, appointment scheduling, insurance verification, and financial counseling. The ideal candidate is a detail-oriented, empathetic, and organized professional with strong communication and customer service skills.

Requirements

High school diploma or equivalent (GED)
Minimum 1 year of experience in a medical office, customer service, or patient-facing role
Strong working knowledge of basic insurance terminology and patient financial services
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic health records (EHR) systems
Ability to handle multiple tasks with speed and accuracy in a high-volume environment
Professional demeanor with strong verbal and written communication skills
Exceptional customer service and interpersonal skills
High attention to detail and strong organizational abilities
Ability to remain calm under pressure and handle conflict with professionalism
Self-motivated, reliable, and team-oriented
Comfortable working with sensitive patient data and upholding privacy standards

Nice To Haves

2–3 years of experience in a healthcare or hospital setting
Prior experience with managed care plans and obtaining prior authorizations/referrals
Familiarity with medical scheduling software and practice management systems
Bilingual proficiency (English/Spanish) is a plus

Responsibilities

Patient Registration & Scheduling Greet patients and ensure accurate, efficient registration
Collect and enter patient demographics, insurance, and eligibility information
Schedule appointments for clinic providers and ancillary services (e.g. lab, imaging, specialists)
Insurance & Financial Processes Verify insurance coverage, obtain authorizations, and confirm referrals prior to service
Collect co-pays, self-pay amounts, and provide financial guidance to patients
Accurately post payments and reconcile cash drawers at the point of service
Administrative Support & Communication Handle incoming calls and route messages appropriately
Coordinate patient flow and support clinical staff with timely check-in/check-out
Maintain confidentiality and release patient information in accordance with HIPAA and organizational policy
Collaborate with insurance companies, case managers, providers, and internal teams
Other Duties Participate in continuous quality improvement (CQI) initiatives
Adhere to all clinic and hospital district policies and procedures
May be required to work at alternate clinic sites as needed