Patient Services Representative
About The Position
Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Warrington, Pennsylvania and will float to Abington, Pennsylvania as needed. Schedule: Monday through Friday, from 6:45 AM to 3:15 PM Eastern Time This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
Requirements
- High school diploma; Associates degree or Business School diploma
- Minimum of 2 years of experience in a customer service-related position
- Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
- Basic computer proficiency with Microsoft Office suite
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Strong attention to detail
- Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment
Responsibilities
- Welcome patients and visitors to the office
- Answer and assist all incoming telephone calls
- Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
- Provide timely and accurate information and quality customer service to incoming patient inquiries
- Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
