Patient Services Specialist 2
About The Position
UW Medical Center-Montlake - Admitting Department has an outstanding opportunity to hire a Patient Services Specialist 2 WORK SCHEDULE 100% FTE (40 hours per week) 6:00am-3:30pm; Monday - Friday Day shift POSITION HIGHLIGHTS Responsible for facilitating patient admissions, transfers, and discharges Perform clerical duties in support of the unit Be part of a team committed to the UW Medicine mission where Patients Are First PRIMARY JOB RESPONSIBILITIES Register patients and verify, collect, and update demographic and financial information Determine eligibility for care, assign payor plans, and verify insurance benefits for emergency and planned services Obtain authorizations and necessary signatures for consents; complete Medicare as a Secondary Payor forms; collect co-pays or patient liabilities Respond to patient inquiries and provide directions within the medical center Assist patients and families via phone and in person while maintaining confidentiality of patient information Triage phone calls to clinical staff and gather necessary info for return calls or emergencies Communicate with patients, providers, and external agencies regarding financial arrangements, protocols, billing procedures, and insurance coverage Assist patients in completing paperwork, including insurance forms May coordinate death procedures and handle documentation Participate in testing or implementing new systems or processes Advocate for patients and families, helping them connect with appropriate staff and safeguarding privacy REQUIREMENTS High School graduation or equivalent One year of healthcare or administrative experience Equivalent education/experience may substitute for required qualifications ABOUT UW MEDICAL CENTER - MONTLAKE Located in Seattle, UW Medical Center is an acute care academic medical center with two campuses—Montlake and Northwest. It has been ranked the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and is nationally recognized in seven specialties. The center is known for compassionate care and medical innovation. The Montlake campus is situated near the UW campus and offers a wide array of amenities, including easy access to public transportation like the Sound Transit light rail. Learn more: Excellence. Exploration. Education. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders. Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $21.39 hourly Pay Range Maximum: $28.83 hourly Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .
Requirements
- High School graduation or equivalent
- One year of healthcare or administrative experience
- Equivalent education/experience may substitute for required qualifications
Responsibilities
- Register patients and verify, collect, and update demographic and financial information
- Determine eligibility for care, assign payor plans, and verify insurance benefits for emergency and planned services
- Obtain authorizations and necessary signatures for consents; complete Medicare as a Secondary Payor forms; collect co-pays or patient liabilities
- Respond to patient inquiries and provide directions within the medical center
- Assist patients and families via phone and in person while maintaining confidentiality of patient information
- Triage phone calls to clinical staff and gather necessary info for return calls or emergencies
- Communicate with patients, providers, and external agencies regarding financial arrangements, protocols, billing procedures, and insurance coverage
- Assist patients in completing paperwork, including insurance forms
- May coordinate death procedures and handle documentation
- Participate in testing or implementing new systems or processes
- Advocate for patients and families, helping them connect with appropriate staff and safeguarding privacy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
