Patient Services Specialist for Pulmonary in NE Portland

The Oregon Clinic • Portland, OR

12h • $20 - $32 • Onsite

About The Position

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine East Clinic located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Pulmonary, Critical Care & Sleep Medicine East Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Primarily responsible for checking in and out new/established patients and scheduling appointments in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Managing inbound referrals. Updating registration and EMR records as needed. Other duties as assigned.

Requirements

• Minimum of one (1) year of work experience, preferably in a medical office or clinical setting, is strongly preferred.
• Minimum of one (1) year of EPIC EMR experience is required.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care/Pulmonary experience is strong plus!

Responsibilities

• Checking in and out new/established patients
• Scheduling appointments
• Obtaining and completing insurance information
• Answering phones on multi-line system
• Managing inbound referrals
• Updating registration and EMR records as needed

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed