Patient Services Specialist

TEKsystems • Westerville, OH

4d • $18 - $18 • Onsite

About The Position

We are seeking a patient‑focused, organized Patient Services Specialist to support front desk operations across multiple outpatient clinics. This individual will greet patients, manage check‑in/check‑out functions, handle insurance and billing processes, and deliver excellent customer service in a busy medical environment.

Requirements

• 1+ year of medical front desk, general front desk, or customer service experience
• Excellent customer service (in‑person and over the phone)
• Strong computer skills
• Ability to manage a heavy workload and multitask
• Highly reliable and punctual
• Healthcare background preferred but not required
• Call center experience with strong service skills acceptable

Nice To Haves

• EMR
• Insurance
• Copays
• Patient demographics

Responsibilities

• Warmly greet every patient with eye contact, a smile, and a positive tone
• Guide new patients through required paperwork
• Perform patient registration
• Answer phones, check voicemails, schedule and follow up on appointments
• Collect co‑pays and address charge‑related questions
• Verify insurance and complete authorizations
• Maintain accurate patient demographics
• Close out day‑end tasks
• Use EMR systems: Therapy Source and Rehab Toolkit
• Document all patient interactions with accuracy and professionalism

Benefits

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre‑tax and Roth post‑tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed