Patient Solution Specialist

Professional Credit Service • West Chester, PA

3d • $18 - $20

About The Position

PROFESSIONAL is one of the Pacific Northwest’s largest financial services companies. Our focus is on assisting healthcare and government organizations with their receivables. We do this by having compassionate conversations with consumers about their finances and helping them make the best decisions for their financial health. At Professional, we give you all the cutting-edge technology and training you need to be successful so you can focus on helping consumers become successful themselves. We offer competitive wages and careers with advancement opportunities.

Job Summary/Objective: The Patient Solutions Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Overview You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Requirements

• Previous experience in customer service (required)
• Experience in conflict resolution and de-escalation
• Excellent written and verbal communication skills
• Deadline and detail-oriented
• Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work
• Ability to remain stationary for long periods of time up to 90% of work hours.
• Ability to look at a computer screen for long periods of time.
• Ability to read, speak clearly so others understand, hear, comprehend the written and spoken word.
• Auditory and verbal activities necessitate the use of hearing and speech.
• Ability to use the telephone to communicate with others.
• Ability to operate a computer and other office productivity machinery.

Nice To Haves

• Knowledge of health insurance terminology and billing processes (preferred)
• Prior experience in a call center environment (preferred)
• Prior collecting/payment processing experience (preferred)
• High school degree (preferred)

Responsibilities

• Answer roughly 60-70 inbound calls daily, 8-9 calls per hour
• Collect $250 per hour
• Participate in dialer campaigns
• Review patient accounts and communicate information clearly in a positive tone.
• Resolve outstanding account balances by processing real-time payments over the phone
• Consistently hit or exceed production metrics and goals
• Accurately document insurance information
• Represent the company and its clients in an effective and professional manner
• Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Demonstrated ability to represent Professional Credit Service within the professional and ethical standards of the company.
• Demonstrate company core values; Continuous Improvement, Dependability and Treating Others with Dignity and Respect
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED