Patient Specialist

Gen4 Dental • Grand Haven, MI

1d • $19 - $20

About The Position

Smile One Services is the off-site support center for Smile Dental Partners and Daydreams Procedure Center, providing essential operations that keep our multi-specialty dental practices running smoothly. We handle call center operations, bilingual support, insurance verification, and surgical treatment coordination and scheduling for five West Michigan locations, including pediatric and adult dentistry as well as orthodontics.
We’re seeking motivated, organized, and customer-focused professionals to join our team. Working at Smile One Services means being part of a collaborative environment where your contributions directly support patient care, help streamline operations, and ensure a seamless experience for families and staff alike.
Learn more about us at: https://smiledentalpartners.com/locations/
Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday 8:30AM-5:30PM Friday 8:30AM-3:00PM)

Requirements

• Customer service experience
• Dental office experienced (preferred)

Responsibilities

• Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
• Act as a liaison or case manager between the practice and the patient
• Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
• Schedule treatment for patients who have existing treatment plans
• Ensure that patients with outstanding balances are informed of the practice’s financial policy
• Track and record the referral source on all new patients.

Benefits

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet
• Compensation: $19-20/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed