Patient Success Specialist

LifestyleRx

6d•Remote

About The Position

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach including one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist to join our team.

Requirements

Demonstrates a high level of empathy and compassion towards those around you.
Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.
Excellent organizational skills, effectively managing tasks, and priorities.
Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.
Develops and maintains collaborative working relationships, promoting teamwork and cooperation.
Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.
Computer proficiency and an ability to learn new programs.

Nice To Haves

Prior experience in healthcare and/or a similar role would be an asset but not required.

Responsibilities

Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs.
Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.
Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.
Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey.
Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with videoconferencing connectivity issues, and etc.
Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations and/or rescheduling, and etc.
Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.
Other ad hoc tasks as required.