Patient Support Specialist

WVU Medicine

4d•Onsite

About The Position

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for delivering paraprofessional health care under supervision. In collaboration with nursing staff, maintains a therapeutic environment. Responsible for providing a broad range of treatment and rehabilitation activities for the population served.

Requirements

Obtain certification in HeartSaver First Aid within 30 days of hire date
Two years of college study

Nice To Haves

Bachelor of Science in Psychology, Social Work, Nursing
Prior experience working with substance use disorder

Responsibilities

Applies effective communication techniques in collaborating with members of the interdisciplinary team and in interacting with patients and significant others in therapeutic relationships.
Provides structure and maintains a therapeutic environment, as an active member of the health team, taking developmental age of patient into account (as determined and directed by the master treatment plan). Maintenance of the therapeutic environment includes providing care to patients in a manner that considers safety (i.e. rounds), patients’ rights and comfort.
Utilizes the individualized care plan for assistance in identifying and implementing developmental age appropriate interventions with patients. This includes setting limits in a therapeutic and consistent manner on a patient’s behavior with the assistance of a nurse within unit guidelines and identification of verbal and non-verbal cues for potential aggressive behavior and application of de-escalation techniques to the situation.
Provides assistance to visitors and families in accordance with unit policies.
Performs basic medical tasks (i.e. obtains and documents vital signs) and exhibits a willingness to learn additional tasks.
Assists patients in their activities of daily living as needed
Transports and supervises patients to appointments and activities on and off the unit.
Organizes and facilitates specific recreation, physical fitness and age appropriate leisure time activities.
Answers the telephone and responds to all calls in an appropriate and professional manner
Assists with therapeutic intervention, which may include verbal de-escalation and physical intervention.