Payer Services Assistant (Hunt Valley, MD)

Trend Health Partners•Hunt Valley, MD

2d•$19 - $26•Onsite

About The Position

At TREND Health Partners, a tech-enabled payment integrity company, our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows. Joining TREND Health Partners means becoming a part of a dynamic growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more. The Payer Services Assistant’s primary responsibility is to process claim updates in TREND systems and assist with managing health information related to medical records and audit findings.

Requirements

High School Diploma, or equivalent
Knowledge of administrative and office procedures and systems such as managing files and records, typing, printing and scanning, and mailing
Proficiency with Electronic Health Record (EHR) systems
Microsoft Office experience, specifically Excel
Well-developed verbal and written communication skills coupled with recognizable organization
Skilled in managing one's own time
Skilled in adjusting actions in relation to others' actions
Skilled in actively looking for ways to help people
Ability to shift back and forth between two or more activities
Ability to listen to and understand information and ideas presented verbally
Ability to read and understand information and ideas presented in writing

Nice To Haves

Health information document management experience
Experience with medical record handling
Client communication experience
Vendor communication experience

Responsibilities

Process claim updates in TREND systems (e.g., TRENDConnect) under the direction of the Coding Manager
Clearly and concisely document actions taken to resolve assistance requests
Support auditors with tasks under the direction of the Coding Manager
Collaborate with the Health Information Management (HIM) Coordinator to process letters for medical record requests, audit findings, recovery and appeals
Contact providers/facilities to obtain records
Scan paper records for electronic processing
Maintain patient confidentiality
Secure health information from unauthorized access
Ensure compliance with all healthcare privacy and security laws, including HIPAA
May require client or vendor communication to identify and support processes
Collaborate with leadership, team members, vendors and clients to continually improve on processes