Payment & Adjustment Supervisor

Conifer Health Solutions

3d

About The Position

Supervises and leads the day-to-day activities of 10+ cash posting staff; both
onsite and telecommuters, Hires, trains, schedules, monitors staff including the
performance evaluation process. Effectively maintains a work environment which
stimulates and motivates the growth of subordinates. Interacts with internal and
external resources at multiple levels.

Requirements

• Intermediate Microsoft Office (Word, Excel)
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Healthcare terminology
• Customer Service skills
• Data Entry and 10-key by touch
• High School Diploma or equivalent
• 2-3 years business office or related experience preferred

Responsibilities

• Oversees the day-to-day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage, and equipment functioning and availabilities, etc.
• Reviews and responds to email and phone messages from the facility, staff, and management. Completes accounts referred to supervisory unit by staff or management on a daily basis. Maintains proficiency in all system platforms.
• Trains, develops , motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude
• Creates reports such as staff memos, meeting agendas, quick reference materials and month end reports. Daily/weekly/monthly meetings with staff as needed.
• Establishes performance objectives and evaluation criteria for monthly incentives
• Performs quality review of staff work efforts at the account level
• Review and approve reconciliations, postings, clearing of unidentified accounts.
• Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement.
• Identify and communicate trends and issues to management

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED