Payment Operations Generalist
About The Position
The Payment Operations Generalist is responsible for processing operational payments-related tasks and providing support to both internal team members and credit union members on various inquiries and issues. The Payment Operations Generalist will serve as a cross functional member of payment operations and card operations, supporting the needs of each team. This includes but is not limited to: debit and credit cards, ATM, ACH, wires, checks, disputes, exceptions, and RTP/Faster Payment rail transactions. This individual will partner with card and payments vendors/partners to adjust parameters aimed at mitigating fraud and minimizing risk. This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferable skills.
Requirements
- High school diploma or equivalent.
- 1-2 years of card and/or payment operations experience.
- 2-4 years of financial institution experience.
Nice To Haves
- 2-4 years of card and/or payment operations experience.
Responsibilities
- Resolve card and payment operations inquiries from other departments and members.
- Monitor and process all daily payments maintenance tasks, including card fraud & disputes, chargebacks, card ordering, card blocking/unblocking, incoming/outgoing wires, check processing, ACH origination & exceptions, and RTP/Faster Payment transactions.
- Monitor and manage daily and monthly card and payment processing reports, as needed.
- Ensure appropriate procedures, policies, and forms are updated and in place for all card and payment operations processes.
- Monitor and identify fraud risk and activity to ensure mitigating strategies are sufficient to minimize losses for card and payment transactions. Make appropriate decisions on daily/monthly payments limits as needed.
- Serve as subject matter expert (SME) by maintaining up-to-date knowledge of card and payment laws, regulations and rules, and ensure all third-party partners are compliant in them.
- Utilize expert knowledge of all government regulations applicable to the card and payment operations area. Understand and comply with all other applicable government regulations and laws; specifically, Regulation E & Z, the Bank Secrecy Act (BSA), Funds Availability (Regulation CC), NACHA, TISA (Truth in Savings), RTP operating rules, Privacy legislation, and other department related governmental regulations and laws.
- Process all card-related maintenance tasks.
- Support leadership with the research, development, and implementation of new card and payment products.
- Perform other duties as directed by leadership
Benefits
- Comprehensive medical, dental, and vision plans
- Four weeks of PTO for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
