Payment Operations Specialist - US

WeTravel•Madison, MS

1d•Remote

About The Position

As a Payment Operations Specialist, you will play a key role in supporting and scaling our core operational workflows across payments, risk, and customer operations. This is a hands-on, all-arounder role suited for someone who thrives in dynamic environments, adapts quickly to changing priorities, and is comfortable taking ownership beyond a narrowly defined job scope. You will support payment screening, transaction monitoring, fraud prevention, and dispute resolution while also contributing to broader operational initiatives as business needs evolve. You’ll work cross-functionally with internal teams and external partners to ensure smooth day-to-day operations, manage risk effectively, and deliver a reliable, high-quality experience for our users.

Requirements

Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
2-4 years of experience in an analytical, support or operations position with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
Fluent in English with excellent written and verbal communication skills.
Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
Proven ability to work cross-functionally and contribute to process improvements across operational domains.

Nice To Haves

Experience working with major payment service providers such as Stripe, Airwallex, Adyen.
Proficiency in Spanish (written and verbal).

Responsibilities

Payment Screening: Support the review and screening of incoming and outgoing payments to identify and prevent fraudulent or suspicious activity. Apply risk-based judgment and conduct due diligence on higher-risk or high-value transactions to maintain the integrity of our payment systems.
Transaction Monitoring: Monitor transaction activity to detect unusual patterns, behaviors, or anomalies. Review and analyze transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
Fraud & Risk Management: Investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments. Partner closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
Customer & Operations Support: Work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues. Balance customer advocacy with risk awareness, ensuring timely, clear, and pragmatic resolutions.
Cross-functional Operations: Collaborate with internal teams (e.g., Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
Operational Projects: Take ownership of a wide range of ad-hoc operational projects as business needs evolve. Adapt quickly to shifting priorities, support cross-functional initiatives, and contribute wherever operational support is needed.

Benefits

Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
Join an international, travel-loving team with a passion for adventure and innovation.