Payment Processing Representative

First American Payments Systems•Fort Worth, TX

About The Position

The Payment Processing Representative plays a key role in supporting government and municipal clients by ensuring timely and accurate processing of payments. This position is responsible for managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with established procedures. Success in this role requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment.

Requirements

HS/GED and 0 years
Ability to type and speak simultaneously while navigating systems during live calls.
Comfortable using computers, including email and web browsers.
Must be dependable, punctual, and maintain a high level of integrity and confidentiality
Must be 18 years of age or older

Nice To Haves

Bilingual (English/Spanish) is preferred.
Prior experience working in a service or data entry role.

Responsibilities

Handle inbound customer calls from start to resolution, processing payments, addressing payment inquiries, resolving complaints and providing requested payment information.
Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.
Adhere to security protocols and confidentiality standards when handling sensitive financial information.
Maintain detailed and accurate records of all transactions in accordance with company policies and regulatory requirements.