Payment Processing Specialist
About The Position
SVS Group is partnering with a well-established global financial services organization to support high-volume, mission-critical payment operations . We are seeking detail-oriented, client-focused Payment Processing Specialists who bring hands-on experience with payment channels and a strong commitment to accuracy, compliance, and white-glove service. This role is ideal for professionals who enjoy working directly with clients, solving complex payment issues, and supporting secure financial transactions in a structured, fast-paced environment. As a Payment Processing Specialist , you will provide both client-facing support and operational execution across multiple payment channels, ensuring transactions are processed accurately, securely, and on time.
Requirements
- 3+ years of client-facing experience in financial services or payments operations
- Hands-on experience with: ACH, Wires, Host-to-Host (H2H), API payment processing
- Strong documentation, organization, and follow-through skills
- Ability to manage multiple priorities while meeting SLAs
- Comfortable working 100% on-site in Tampa
Nice To Haves
- Spanish language skills are a plus
Responsibilities
- Serve as a primary point of contact for clients utilizing ACH, Wires, Host-to-Host, and API payment channels
- Guide clients through onboarding, testing, and implementation
- Troubleshoot transaction issues and clearly explain payment workflows and requirements
- Maintain detailed documentation of client interactions, follow-ups, and resolutions
- Deliver professional, timely, and accurate communication aligned with service level expectations
- Execute payment transactions in accordance with documented procedures and regulatory requirements
- Ensure accuracy in transaction processing, reconciliation, and reporting
- Identify discrepancies or risks and escalate per defined protocols
- Support daily operational workflows with consistency and attention to detail
- Adhere to all regulatory, security, and compliance standards
- Support audits and risk reviews by providing documentation and evidence
- Maintain strong internal controls and data integrity
- Partner with IT, Operations, and Client Service teams to resolve issues efficiently
- Provide clear status updates, issue tracking, and progress reporting
- Participate in team meetings, training sessions, and knowledge-sharing sessions
- Identify process gaps and recommend improvements or automation opportunities
- Stay current on payment industry best practices and emerging technologies
- Participate in quality assurance reviews and implement feedback
Benefits
- Work in a high-impact financial operations environment
- Support enterprise-level banking clients and payment platforms
- Gain exposure to complex payment channels and workflows
- Be part of a stable, professional, and compliance-driven team
- Long-term opportunity through SVS Group’s trusted client partnerships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
